Return & Refund Policy

Caviar Centre Inc.

Last Updated: July 30, 2025

At Caviar Centre Inc., we are committed to providing you with the highest quality caviar and an exceptional shopping experience. Due to the delicate and perishable nature of our products, our return and refund policy is designed to ensure food safety, maintain product integrity, and uphold our stringent quality standards.

Please review this policy carefully before making a purchase. Your satisfaction is our priority, and we are dedicated to resolving any issues efficiently.

• General Policy for Perishable Goods (Caviar & Gourmet Foods)

  Due to the sensitive and perishable nature of our caviar and other gourmet food items, all sales of these products are generally final. We are unable to accept returns or offer refunds for these items unless they meet the specific conditions outlined below:

  • Quality Issues Upon Arrival: If you receive a product that is spoiled, damaged, or defective upon delivery, we will gladly address the issue.

    • Notification Window: You must notify us of any quality issues within 24 hours of receiving your order.
    • Required Evidence: To process your claim, we will require clear photographic evidence of the damaged or spoiled product, including the packaging. This helps us assess the issue and work with our shipping partners if necessary.
    • Assessment: Our team will review your claim and the provided evidence. Upon verification, we may offer a replacement, store credit, or a refund for the affected item, at our sole discretion.

  • Incorrect Item Received: If you receive a product that is different from what you ordered:

    • Notification Window: Please notify us within 24 hours of receiving your order.
    • Required Evidence: We may request photographic evidence of the incorrect item.
    • Resolution: Upon verification, we will arrange for the correct item to be shipped to you at no additional cost, or offer a refund for the incorrect item. We may also provide instructions for returning the incorrect item.

• Policy for Non-Perishable Goods (Accessories & Merchandise)

  For non-perishable products, such as caviar accessories, merchandise, or other non-food items, you may be eligible for a return or exchange under the following conditions:

  • Return Window: You must initiate a return within 2 days of your purchase date.
  • Condition of Item: The item must be unused, in its original packaging, and in the same condition that you received it.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns or exchanges.
  • Refund/Exchange: Upon successful inspection of the returned item, we will issue a refund to the original method of payment or provide an exchange, as per your request and product availability.

• Non-Refundable Items & Exclusions

  The following items are generally non-refundable and non-returnable:

  • Perishable items unless they meet the specific criteria outlined in Section 1.
  • Products returned without prior authorization from Caviar Centre Inc.
  • Items that are opened, consumed, or not in their original condition (unless damaged/spoiled upon arrival as per Section 1.a).
  • Gift cards.
  • Shipping fees (original or return shipping costs) are non-refundable unless the return is a direct result of our error (e.g., wrong item sent).
  • Products purchased during final sale, clearance, or promotional events may be non-returnable. This will be clearly stated at the time of purchase.
  • We cannot accept returns due to change of mind or personal taste preferences for any product.

• Return & Refund Process

  To initiate a return or report an issue:

  • Contact Us: Please reach out to our customer service team as soon as possible, within the specified notification windows. Email: info@caviarcentre.com
    Phone: (416) 416-9788
  • Provide Information: Include your order number, a detailed description of the issue, and any required photographic evidence.
  • Return Authorization (if applicable): If your return is approved, we will provide you with a Return Authorization (RA) number and detailed instructions on how to proceed. Do not send items back without an RA number, as they may not be processed.
  • Return Shipping:
    • For approved returns of perishable goods due to our error or product defect, we will provide a pre-paid shipping label or arrange for pickup.
    • For returns of non-perishable goods, you are generally responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure safe and timely delivery.
  • Inspection & Resolution: Once we receive the returned item (if applicable) and it passes inspection, we will proceed with the agreed-upon resolution (refund, replacement, or store credit) within 5-7 business days. Refunds will be issued to the original method of payment.

• Customer Support

  If you have any questions or require assistance with our Return and Refund Policy, please do not hesitate to contact our customer service team. We are here to help and ensure your satisfaction.

  Caviar Centre Inc.
  220 Duncan Mill Rd. Suite A1, Toronto, ON M3B 3J5
  info@caviardomain.ca
  (416) 441-9788