FAQ

Caviar Centre Inc. is a Canadian caviar importer, distributor, and retailer based in Toronto. Since 1992, we have specialized in premium caviar, roe, and gourmet accompaniments for retail customers, restaurants, hotels, caterers, and specialty food businesses across Canada.

Caviar Centre Inc. has been serving customers since 1992. With over three decades of experience in the caviar industry, we have built long-standing relationships with customers, chefs, restaurants, and trusted suppliers.

Caviar Centre Inc. is located in Toronto, Ontario, Canada. Customers may visit our office for in-person purchases, but we recommend calling ahead to confirm product availability and ensure someone is available to assist you.

We offer a selection of premium sturgeon caviar, including Beluga, Osetra, Kaluga, Sevruga, Siberian Sturgeon, White Sturgeon, and other seasonal varieties. We also carry non-sturgeon roe, including salmon roe and trout roe, depending on availability.

Roe is the general term for fish eggs. Traditional caviar refers specifically to salt-cured roe from sturgeon. Products such as salmon roe and trout roe are often enjoyed in a similar way to caviar, but true traditional caviar comes from sturgeon.

Sturgeon caviar is the traditional luxury caviar, known for its refined character and premium status. Salmon roe has larger, vibrant orange pearls with a juicy pop and a more pronounced ocean flavour. Trout roe is generally smaller and milder than salmon roe, making it a colourful and versatile choice for canapés, brunch, sushi, and garnishing.

We source our caviar from reputable producers and certified sturgeon farms known for quality, proper handling, and responsible production. Our available selections may vary depending on season, species, harvest, and import schedule.

Yes, sustainability is a core value at Caviar Centre. We prioritize partnering with aquaculture farms that adhere to strict environmental regulations and sustainable farming practices, ensuring the long-term health of sturgeon populations and their ecosystems.

Yes. Sturgeon caviar is a highly regulated product, and we work with approved suppliers who comply with applicable import, export, and conservation requirements. Where required, our imports are supported by proper documentation, including regulatory and traceability records.

In addition to caviar and roe, we offer a range of gourmet accompaniments and accessories such as mother-of-pearl spoons, caviar tin openers, blinis, crème fraîche, caviar dishes, and other fine food items depending on availability.

Yes, we offer a selection of caviar accessories, including mother-of-pearl spoons, caviar servers, and elegant gift sets perfect for any occasion. Please see our "Accessories" or "Gift Sets" sections on the website.

Yes. Caviar Centre Inc. supplies restaurants, hotels, caterers, specialty food retailers, and foodservice professionals across Canada. Wholesale and foodservice customers are welcome to contact us directly for product availability, formats, and pricing.

You can place an order directly through our secure website, www.caviardomain.ca. Simply browse our selection, add your desired products to the cart, and proceed to checkout. For wholesale or special inquiries, please contact us directly.

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as other secure payment options available through Shopify Payments. All transactions are processed securely, and we do not store your full credit card details.

Due to the perishable nature of our products and our rapid fulfillment process, orders are processed quickly. If you need to cancel or modify an order, please contact our customer service immediately at (416) 441-9788 or info@caviarcentre.com. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been prepared for shipment.

Please check your junk or spam folder first. If you still do not see your confirmation email, contact us directly and we will be happy to verify your order.

Yes, we offer digital gift cards, which are a perfect way to share the luxury of caviar. You can purchase them directly on our website.

From time to time, we may offer promotions, seasonal specials, or promotional codes. Any available discount codes must be entered at checkout at the time of purchase.

We ship anywhere in Canada that is serviced by FedEx or Purolator. Delivery availability, timing, and shipping options may vary depending on the destination, postal code, weather conditions, and courier service availability.

Caviar is packed in insulated, temperature-controlled packaging with frozen gel packs to help maintain proper cold conditions during transit. Our packaging is designed to protect the product and preserve freshness during delivery.

Shipping methods and costs vary depending on your location, order size, delivery speed, and the type of products ordered. Available shipping options and rates will be displayed at checkout before payment is completed.

 Estimated delivery times vary based on your location and the shipping method selected at checkout.

• For most areas within the Greater Toronto Area (GTA), delivery is completed next business day (Monday to Friday). If your order is placed before 11 AM EST and you request same-day delivery, we can usually accommodate this.
• For all destinations outside of the GTA, including other provinces across Canada, deliveries are typically completed within 1-2 business days.

You will receive a tracking number via email once your order ships, allowing you to monitor its progress.

To protect product quality, we generally avoid shipping perishable orders when there is a risk that the package may sit in transit over the weekend. Friday shipping may be limited depending on the destination and courier service availability.

For perishable goods like caviar, it is highly recommended that someone is available to receive the package upon delivery. This ensures the caviar is promptly refrigerated and maintains its quality. If no one is available, carriers may leave the package at your door at your own risk. We are not responsible for spoilage due to delayed receipt or improper storage after delivery.

We take utmost care in packaging and shipping. However, if your order arrives damaged or spoiled, please contact our customer service team within [e.g., 24 hours] of receipt. We will require photographic evidence of the damage/spoilage. We will then assess the situation and arrange for a replacement or refund as per our Return Policy.

Yes. Caviar can be shipped as a gift within Canada where courier service is available. We recommend making sure the recipient will be available to receive the package, as caviar must be refrigerated promptly upon delivery.

Yes, we can ship to offices, hotels, and event venues where courier delivery is available. Please make sure the delivery address is complete and that someone at the location is available to receive and refrigerate the order upon arrival.

No. Because caviar is perishable and requires courier delivery, we do not ship to P.O. boxes. A physical street address is required.

Please contact us immediately if you notice an error in your shipping address. Address changes may only be possible before the order has been packed or shipped. Once the order has been handed to the courier, we may not be able to redirect the package.

Open the package as soon as possible, remove the caviar from the insulated packaging, and place it in the refrigerator immediately. Keep the product refrigerated until ready to serve.

Yes. Customers may visit our office to purchase or pick up orders in person. We recommend calling before dropping in to confirm product availability and ensure someone is available to assist you.

Unopened sturgeon caviar should be stored in the coldest part of your refrigerator, ideally between -2°C to 0°C (28°F to 32°F). Under these optimal conditions, sturgeon caviar typically has a shelf life of 6-8 weeks. Inside a standard home refrigerator, where temperatures can fluctuate, it can be safely kept for about 4 weeks from the date of purchase. Always refer to the "Best Before" date on your tin.

The best place to store caviar is in the coldest area of your refrigerator, usually near the back of the lower shelf. Avoid storing caviar in the refrigerator door, as the temperature may fluctuate when the door is opened.

Shelf life varies depending on the type of caviar, packaging, and whether the product is fresh, pasteurized, or frozen. Always refer to the best-before date and storage instructions on the product label. Once received, caviar should be refrigerated promptly.

Once opened, all caviar should be consumed within 2-3 days to enjoy its optimal flavor and texture. Ensure the tin is tightly re-sealed and returned to the coldest part of your refrigerator.

After opening, gently press the lid or covering back over the tin and keep it refrigerated. If the original lid does not reseal tightly, cover the tin securely with plastic wrap before placing it back in the refrigerator. Avoid transferring caviar into a metal container.

Caviar is best served chilled, preferably over a bed of ice. Use a mother-of-pearl spoon, bone, or plastic spoon, as metal can alter the delicate flavor of the caviar. Traditional accompaniments include blinis, unsalted crackers, crème fraîche, and chopped chives. However, the purest way to enjoy fine caviar is directly from the spoon, allowing its nuanced flavors to shine.

Generally, we advise against freezing sturgeon caviar because the freezing and thawing process will deteriorate the delicate membranes of the eggs, leading to a softer, mushier texture and a noticeable decline in quality and flavor.

However, if you need to store sturgeon caviar for periods longer than 4 weeks, freezing becomes an option. Be aware that you should expect some deterioration and softness in texture once thawed. To minimize this, ensure the caviar is in its original, unopened vacuum-sealed tin and wrap it tightly in a freezer-safe bag before freezing. Thaw slowly in the refrigerator for 24-48 hours before serving.

Non-sturgeon roes, such as salmon, trout, and whitefish roe, can be frozen much more easily. Their membranes are considerably tougher and more resilient, allowing them to withstand the freezing and thawing process with minimal impact on their texture and quality. This makes them a great option for longer-term storage in your freezer.

A mother-of-pearl spoon is traditionally recommended because it does not interfere with the delicate flavour of caviar. Bone, horn, glass, or food-safe non-metal utensils may also be used.

Some metal utensils, especially silver, may affect the taste of caviar. To preserve the natural flavour, we recommend using a mother-of-pearl spoon or another non-reactive utensil.

Due to the perishable nature of our products, all sales are generally final. We only accept returns or provide refunds in cases of proven damage or spoilage upon delivery. Claims must be made within 24 hours of receipt with photographic evidence. Please refer to our full Return Policy page for complete details.

Please contact our customer service team immediately via email at info@caviarcentre.com or phone at (416) 441-9788, providing your order number, a description of the issue, and clear photographic evidence of the damaged or spoiled product.

Please contact our customer service team as soon as possible with your order number, photos if applicable, and a detailed description of the issue.

Email: info@caviarcentre.com
Phone: (416) 441-9788