Privacy Policy

Caviar Centre Inc.

Last Updated: July 29, 2025

Caviar Centre Inc. ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and manage your personal information when you visit or make a purchase from www.caviardomain.ca (the "Site"), or interact with us through our retail, wholesale, or distribution channels.

As a Canadian company based in Toronto, Ontario, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable provincial privacy legislation. If you are located in the European Union, we also aim to comply with the General Data Protection Regulation (GDPR) to the extent applicable to our activities.

  • Personal Information We Collect

    We collect various types of personal information to provide you with our products and services, improve your experience, and operate our business.

    • Information You Provide to Us Directly: When you make a purchase, create an account, sign up for our newsletter, contact customer service, or interact with us in person, you may provide us with:

      • Contact Information: Name, shipping address, billing address, email address, phone number.
      • Payment Information: Credit card details (processed securely by our payment gateway providers), billing information.
      • Account Information: Username, password, order history, preferences.
      • Communications: Information you provide when you communicate with us (e.g., customer support inquiries, feedback).

    • Information We Collect Automatically: When you visit our Site, we automatically collect certain information about your device and your activity on the Site. This information may be considered personal information under certain laws.

      • Device Information: IP address, browser type, operating system, unique device identifiers, referring website.
      • Usage Information: Pages viewed, products viewed, search terms, Browse duration, clickstream data.
      • Location Information: General geographic location inferred from your IP address.
      • Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect this information. For more details, please see our "Cookies and Tracking Technologies" section below.

    • Information from Third Parties: We may receive personal information about you from third-party services, such as:

      • Payment Processors: Information related to your transactions.
      • Shipping Carriers: Updates on delivery status.
      • Analytics Providers: Aggregated and anonymized data about website usage.
      • Social Media Platforms: If you interact with our social media accounts.

  • How We Use Your Personal Information

    We use your personal information for various purposes, including:

    • To Fulfill Orders and Provide Services: Process your orders, arrange for shipping, provide customer service, and manage returns and exchanges.
    • To Manage Your Account: Create and maintain your online account, track your purchases, and manage your preferences.
    • To Communicate with You: Send order confirmations, shipping updates, marketing and promotional communications (with your consent where required), and respond to your inquiries.
    • To Improve Our Products and Services: Understand your preferences, personalize your experience, analyze website usage, troubleshoot issues, and develop new products and services.
    • For Marketing and Advertising: Send you targeted advertisements, promotions, and special offers that may be of interest to you. This may include interest-based advertising, where your information is used to show you relevant ads on our Site and other websites.
    • For Security and Fraud Prevention: Protect against fraudulent transactions, unauthorized access, and other illegal activities.
    • To Comply with Legal Obligations: Meet our legal and regulatory requirements, resolve disputes, and enforce our agreements.
    • For Internal Business Operations: Data analysis, audits, identifying usage trends, and evaluating the effectiveness of our marketing campaigns.

  • Sharing Your Personal Information

    We may share your personal information with third parties in the following circumstances:

    • Service Providers: We engage third-party companies to perform services on our behalf, such as payment processing, shipping, order fulfillment, website hosting, data analytics, email marketing, and customer support. These service providers are given access to the personal information they need to perform their functions but are prohibited from using it for other purposes.
    • Shopify: As our e-commerce platform provider, Shopify collects and processes your personal information on our behalf to operate our online store. Learn more: Shopify Privacy.
    • Payment Processors: Your payment information is securely processed by our designated payment gateways (e.g., Stripe, PayPal). We do not store full credit card numbers on our servers.
    • Shipping and Logistics Partners: We share your shipping address and contact information with our shipping partners to deliver your orders.
    • Marketing and Advertising Partners: We may share certain information with advertising networks and social media platforms to deliver targeted advertisements to you.
    • Legal and Law Enforcement: We may disclose your personal information if required by law, court order, or governmental regulation, or if we believe such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
    • Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any such change in ownership or control of your personal information.
    • With Your Consent: We may share your personal information with other third parties when we have your explicit consent to do so.

  • Cookies and Tracking Technologies

    We use cookies, web beacons, pixels, and similar technologies to collect information about your Browse activity and device.

    • Cookies: Small data files stored on your device that help us remember your preferences, track patterns, and personalize your experience.
    • Web Beacons/Pixels: Tiny graphic images placed on web pages or emails that help us understand how users interact with our content and measure the effectiveness of our marketing campaigns.

    You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our Site. For more information about cookies and how to disable them, visit www.allaboutcookies.org.

  • Your Rights and Choices

    You have certain rights regarding your personal information.

    • For Canadian Residents (PIPEDA)
      • Right to Access: You have the right to request access to the personal information we hold about you.
      • Right to Correction: You have the right to request correction of any inaccurate or incomplete personal information we hold about you.
      • Right to Withdraw Consent: You have the right to withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice. Please note that withdrawing consent may affect our ability to provide you with certain products or services.
      • Right to Complain: If you believe your privacy rights have been violated, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.
    • For EU Residents (GDPR): If you are located in the European Union, you have additional rights under the GDPR:
      • Right to Access: The right to request copies of your personal data.
      • Right to Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
      • Right to Erasure (Right to be Forgotten): The right to request that we erase your personal data under certain conditions.
      • Right to Restrict Processing: The right to request that we restrict the processing of your personal data under certain conditions.
      • Right to Object to Processing: The right to object to our processing of your personal data under certain conditions.
      • Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
      • Right to Lodge a Complaint: The right to lodge a complaint with a supervisory authority (e.g., your local data protection authority).

    To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within the timeframes required by applicable law.

  • Data Retention

    We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal information is no longer required, we will securely dispose of it.

  • Data Security

    We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. This includes using encryption for data transmission, securing our servers, and restricting access to personal information to authorized personnel. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

  • International Data Transfers

    Your personal information may be stored and processed in Canada or in other countries where our service providers or Shopify operate. These countries may have different data protection laws than Canada. When your personal information is transferred outside of Canada, we will ensure that appropriate safeguards are in place to protect your privacy rights in accordance with applicable law.

  • Links to Other Websites

    Our Site may contain links to third-party websites that are not operated by us. This Privacy Policy does not apply to those third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

  • Children's Privacy

    Our products and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to remove that information from our servers.

  • Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page and revise the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

  • Contact Us

    If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, please contact us at:

    Caviar Centre Inc.
    220 Duncan Mill Rd. Suite A1, Toronto, ON M3B 3J5
    info@caviardomain.ca
    (416) 441-9788